What does Softhoughts build?
AI agents for B2B SaaS teams. They handle support triage, onboarding follow-ups and failed-payment recovery, working from the full account context, and they stop for a person before anything reaches a customer or touches money.
Who is it for?
B2B SaaS companies, and specifically the support, customer success and billing people who spend their week on work that follows rules but still needs judgment.
Can I use it today?
Not yet. We are building the first agents now, and early access will open to a small group of SaaS teams first. Email contact@softhoughts.com to join.
Which AI models do you use?
Our agents are built on Anthropic's Claude models, which handle reading tickets and documents, reasoning about the account and drafting replies.
What can an agent do without asking?
Only what you allow. Each action has a rule: run automatically, wait for approval, or never. By default, anything that emails a customer or changes billing waits for a person.
How is customer data handled?
Agents are being designed to connect only to the tools and fields their job needs, to use your data only to do your work, and to log every run so actions can be reviewed.
Where are you based?
Softhoughts is a business registered in India and works with teams worldwide.